Dulles Internation Airport
7/16/06 4:50 PM Eastern Time
I’m probably not going to be able to post on a regular basis from here on out, so I’ll include location and local time. Obviously, we’re finally on our way, and to that end some recognition is in orderr. Yes, I’m naming names, and in some cases will be pretty nasty about it.
Cheers – United Employees Barbara Harrison Sigmon and Maggie Burgess:
These two ladies were patient and helpful, spending enarly an hour with us at the check-in counter to get us booked on reasonable flights, and correcting the screwups by other airline officials. They deserve a big fat raise.
Jeers – AAA Carolinas Employee Mary Whitehead:
She was actually very pleasant and honestly tried to help, even in our hour of need Saturday morning. However, she managed to accumulate three strikes.
She booked us on United even after we asked her for any other carried that might be available.
She made Laura wait over an hour to pick up the travel packets. Even then she couldn’t take time to explain the documents and travel procedures.
And finally, a jeer for failing to actually book us on the alternate American Airlines flight that he said she had.
Laura said we shouldn’t be too hard on her. We may still have to deal with her when we file our travel insurance claim.
Jeers – United Airlines – for running such a crappy airline.
Jeers – United Employee Craig Ullery
Let me repeat his name – Craig Ullery. In fact, I’ll type it several times just so that anyone searching Google for his name hits this page….
Craig Ullery Craig Ullery Craig Ullery Craig Ullery Craig Ullery Craig Ullery Craig Ullery
The man is an unmitigated bastard. Let me enumerate:
First, he is incredibly rude to those that were unfortunate to arrive at his table.
Second, he would not book us on an earlier flight, even though seats were available. we could have already been in London, even with the flight delays, if it had not been for this man.
Third, he booked us on the last flight out of Greenville for today, this time through Chicago. His new itinerary for us looked like a potential repeat of yesterday.
Fourth, because he could not be bothered to help us, he effectively stole a day of a vacation – a day which we will never get back.
And finally, when he rebooked us, he failed to remove us from our previous bookings. Therefore we had even further delays because the airline thought we had already travelled.
This man should not be employed by the airlines, and certainly not where he has to interact with humans.
So here we are, finally on board a plane that will arrive in London at 6:35AM local time. I think alcohol is in order.