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Category: Rants

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Bing, Buzz, Bip Bop Boo

Posted on February 12, 2010 By Tom No Comments on Bing, Buzz, Bip Bop Boo
Internet, Rants

Social_Icons

What’s the buzz, tell me what’s a-happenin’,
What’s the buzz, tell me what’s a-happenin’,
What’s the buzz, tell me what’s a-happenin’,
What’s the buzz, tell me what’s a-happenin’,

Why should you want to know?
Don’t you mind about the future?
Don’t you try to think ahead?
Save tomorrow for tomorrow;
Think about today instead.

– “What’s the Buzz?” from Jesus Christ Superstar by Andrew Lloyd Webber

Back in the Good Ol’ Days „¢, AOL had dominance in the online world. It started as a self-contained entity with its own news, shopping, and social interactions. The “Internet” was this other stuff that you had to pay extra to get to on a per minute basis, unless you purchased AOL’s more expensive unlimited plan. In fact, less savvy users often thought that AOL WAS the Internet, and couldn’t imagine accessing information through any other method. Browser? What’s a browser?

Fast forward a decade or so and we like to think we’re so much better off with so many options, especially within the realm of searching and social networking. However, there’s much evidence today’s social networking corporations have the same attitudes as AOL did. They only want you to play in their sandbox.

Bing

Let’s start alphabetically with Bing.com. While not a social networking site, they have inherited all of the exclusivity of their parent company, Microsoft. They have even invented their own malady, Search Engine Overload, to scare others toward their “decision” engine.” I think what sent me over the edge was when I tried to install their Bing 3D Maps, supposedly their answer to Google Earth. I go the following message:

Make Bing my default search engine and prevent other programs from interfering with my choice.

If I had checked that box I would have been locked into Bing permanently, I guess. The second part of that statement, “interfering with my choice,” is deliberately misleading. If you click this box, you have no choice.

Read More “Bing, Buzz, Bip Bop Boo” »

Adventures in Customer Service

Posted on December 30, 2009 By Tom 5 Comments on Adventures in Customer Service
Rants

Two different stories of breakdowns in customer service.  One had a very simple solution, but one was most difficult to resolve.  Both resulted in ill-will on the part of the customer (us.)  Both of these prove the old saying my former boss used, “It takes ten ‘atta-boys’ to make up for one ‘Oh Sh*t!'”

The Lazy Goat

This was the simplest to resolve, but that didn’t happen.  The customer service faux pas could have been fixed with just one simple phrase, but the offending parties didn’t.

Laura and I celebrated our 21st anniversary last week.  However, we decided to wait until we got home from Florida to have a celebratory dinner at The Lazy Goat.  I made reservations, and specifically requested a table at the windows overlooking the Reedy River.  When we arrived, we were seated in the middle of the restaurant, our request notwithstanding.  The window tables had been taken.

Here’s where things broke down…

Read More “Adventures in Customer Service” »

Digital Disconnect

Posted on September 3, 2009 By Tom 2 Comments on Digital Disconnect
General Technology, Music, Rants

Monday evening was the first rehearsal of the season for the Greenville Chorale. This fall we’re doing some of my absolute favorite music – Rachmaninoff’s All Night Vigil. We’re doing it in Russian, which has caused me no small amount of headaches – not because of the difficulty in singing, but because of inability to say no.

Musica Russica is a company dedicated to making Russian choral music available for performance. They have also produced an audio pronunciation guide for the Church Slavonic in the vigil. We have a license to provide the audio guide to the group, and Bing Vick asked if I could find some way to distribute it.

Read More “Digital Disconnect” »

Rough Week in Lake Wobegon

Posted on August 7, 2009 By Tom 1 Comment on Rough Week in Lake Wobegon
EdTech, Rants

Warning: Rant ahead

I have a dream. I don’t know if it’s even possible. For once, I would like to place a large order of computers, have them be priced appropriately, be delivered on time, and work like they are supposed to when we get them set up. Is that really too much to ask?

This summer instead of purchasing HP computers we bought Dells. Pricing and support arrangements through our local system integrator were the main reasons for the switch. Also, we have had TONS of problems with HP products over the past few years. Last year deliveries were late and we had the perennial problem with the drivers not wanting to do an inside delivery. To compound matters, they tried to overcharge us for half a million dollars AND tried to tack late fees onto that as we worked to get the price sorted out.

That was last year. This summer Dell has let use experience even more different levels of frustration. Our first delivery had the driver refusing to do what was asked. That got ironed out quickly, and we didn’t have any more problems. Then came the deployment. When we tried to boot up the computers, we found that we had purchased 850 bricks – the computers wouldn’t work.

Read More “Rough Week in Lake Wobegon” »

Summer Malaise

Posted on July 17, 2009 By Tom No Comments on Summer Malaise
Rants

During the summers we work a modified schedule in order to save energy costs. Monday-Thursday we work extended hours and our office is closed on Friday. Sounds like a fantastic idea. However, those long days can get to be really long, especially since I usually get up at 5:00 am to make it to work. … Read More “Summer Malaise” »

Stimulust

Posted on June 6, 2009 By Tom 2 Comments on Stimulust
Rants

[Warning – unabashed political rant ahead]

I’ve been rather quiet on the subject of our idiot governor and his refusal to apply for stimulus funds.  Now that the matter is settled, I wish that my former classmate would just shut up and slink away until his term is up.  This has been a case of the worst type of political grandstanding at the expense of the citizens of our state.

Whether or not you agree with the concept of stimulus funds in general is moot.  The funds had been allocated.  If Sanford had not applied for them the funds would have been redistributed to other states.  Yet, the people of South Carolina would still have had to pay for the stimulus funds through our taxes.  It would be a case of us paying taxes but receiving no benefits, and solely because of a grandstanding idiot.

Read More “Stimulust” »

Unrest in the Neighborhood

Posted on June 4, 2009 By Tom 2 Comments on Unrest in the Neighborhood
Local, Rants

The other day as I was heading out of our street I spotted a small yellow sign advertising a community “meet and greet” at our local swimming pool.  I decided that it would be a good opportunity to see some of our neighbors, so I made plans to attend.  Unfortunately, it turned out to be more of a “meet and beat” with complaints overriding any socializing.

The meeting included residents from our greater neighborhood, bounded by the four major streets.  There was one neighbor from our street, and a good friend from several blocks away.  In all, about 25 people gathered.

Read More “Unrest in the Neighborhood” »

Western SC Tower Tour

Posted on April 5, 2009 By Tom 7 Comments on Western SC Tower Tour
Entertainment, Geocaching and Maps, Local, Photography, Rants, Travel

Westminster/Oakvale Tower

It seems like spring break got away from me without my being about to get out and visit the lookout towers like I wanted. This Friday was one of the best days, as far as weather was concerned, so I was able to visit some of the locations. My target would be those towers located in Northwestern South Carolina, along with any other interested tidbits I might discover along the way. It was a push, but I managed to visit eight tower locations in one day.

Read More “Western SC Tower Tour” »

Fatz Cafe: Where Everyone’s Irregular

Posted on March 27, 2009 By Tom 2 Comments on Fatz Cafe: Where Everyone’s Irregular
Rants, Restaurants

Warning, trivial rant ahead.  I know this is minor in the grand scheme of things, and it’s not a really big deal, but sometimes it just all goes wrong… Dinner.  Supposed to be a simple affair, especially if you’re dining out.  That wasn’t the case this evening.  Our dinner at Fatz Cafe was a comedy … Read More “Fatz Cafe: Where Everyone’s Irregular” »

A Declaration of Independence

Posted on February 2, 2009 By Tom No Comments on A Declaration of Independence
EdTech, Rants

Starting today, I’m doing something I should have done 10 years ago.  I refuse to take sales calls of any type unless they fit one of these three criteria…

  • We have an active request for proposals  for that specific product.
  • I have directly contacted your company with an inquiry about a specific product (and that doesn’t mean you happened to get my contact info from some conference or other indirect means.)
  • We have already established a client-vendor relationship for specific goods and/or services.

So unless your sales call happens to fit the above, don’t expect much of a response from me.   I will still accept e-mails so that I have your contact information on hand, but I will not have an extended phone conversation with you, I will need attend a webinar, and I will not schedule a meeting with you.

Read More “A Declaration of Independence” »

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