Warning: Rant ahead
I have a dream. I don’t know if it’s even possible. For once, I would like to place a large order of computers, have them be priced appropriately, be delivered on time, and work like they are supposed to when we get them set up. Is that really too much to ask?
This summer instead of purchasing HP computers we bought Dells. Pricing and support arrangements through our local system integrator were the main reasons for the switch. Also, we have had TONS of problems with HP products over the past few years. Last year deliveries were late and we had the perennial problem with the drivers not wanting to do an inside delivery. To compound matters, they tried to overcharge us for half a million dollars AND tried to tack late fees onto that as we worked to get the price sorted out.
That was last year. This summer Dell has let use experience even more different levels of frustration. Our first delivery had the driver refusing to do what was asked. That got ironed out quickly, and we didn’t have any more problems. Then came the deployment. When we tried to boot up the computers, we found that we had purchased 850 bricks – the computers wouldn’t work.